Refund and Return Policy
Store Name: Rashu Mart
Website: https://rashumart.com/
Contact Email: rashuandco1milliondollar@gmail.com
Phone: +91 93542 40967
At Rashu Mart, customer satisfaction is our top priority. As a dropshipping business, our products are shipped directly from our global suppliers. We aim to ensure a smooth and transparent return and refund process for all customers.
✅ Returns Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect.
- The request is made within 7 -8 days of receiving the product.
- The item must be unused, in original packaging, and in the same condition as received.
📦 Items Not Eligible for Return
- Products damaged due to misuse or mishandling.
- Custom or personalized items.
- Products without original packaging.
- Delayed deliveries due to shipping/logistics (unless the item is never delivered).
💸 Refund Policy
If your return is approved:
- A full or partial refund will be issued to your original payment method.
- Refund processing may take 7–8 business days after we confirm receipt of the returned item.
🔁 Exchange Policy
We do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.
🚚 Return Shipping
- In most cases, the customer is responsible for the return shipping cost.
- If the fault is on our side (e.g., wrong or damaged item), we will provide a free return or refund without return (depending on the case).
📩 How to Initiate a Return/Refund
Please contact our support team at:
📧 rashuandco1milliondollar@gmail.com
📞 +91 93542 40967
Include the following details:
- Order number
- Reason for return
- Clear photo/video proof (if applicable)
⚠️ Important Notes
- Rashu Mart reserves the right to refuse any return or refund request that does not meet our policy.
Refunds are processed only after we receive and inspect the returned product or verify the issue via evidence.